Eastdawn's North American clients are first introduced to experienced professionals, each with more than 20 years of geospatial industry experience. This team has the ability to communicate both in English and the Chinese Mandarin language, enabling clear understanding between clients and the Jinan office.

The qualifications of the North American staff include a PhD, Geomatics and Certified Photogrammetrist allowing the group to build a technical bridge between the needs of the company's clients and its production teams in China. The production manager of the facility in Jinan, that serves Eastdawn's geographical areas, is a Chinese Canadian with a MSc. Geomatics (survey) degree from the University of Calgary.

Collectively Eastdawn's main focus is customer care and provides business development, sales support, communications interface, problem solving, and any other action as required.

The production team is primarily located in Jinan with a supporting team of engineers located in Beijing. Eastdawn has a strong engineering team that works closely with production operations, enabling the company to develop its own software and workflows to maintain and upgrade its production environment.

The production team has significant experience across various mapping disciplines. Ongoing rigorous training is a key component of the company's ability to exceed customer expectations.