A clear commitment to the provision of quality services is essential to customer satisfaction. Eastdawn is certified to the ISO9001:2015 standard.

Customer service is not just about the quality of the products the company produces, but also about the quality of every facet of the service offering from communications to the experience of working with Eastdawn.

The company has a strict quality control system to ensure errors found in the production process remain in-house. Any errors found by the QC team create a retraining requirement which reduces the likelihood of repeated mistakes. Eastdawn uses analytical tools to verify the accuracy of the product, when appropriate, prior to shipping to the client.